Sathya Matrimony - Find Your Perfect Life Partner

Last updated: [DATE]. Please review and adjust the specific timeframes/conditions below to match your actual business policy before publishing.

1. Manual Payments

All membership payments on Sathya Matrimony are currently collected manually (bank transfer or UPI) and confirmed by our team — we do not process automatic online card payments. This refund policy applies to those manually confirmed payments.

2. Refund Eligibility

If you request a refund before your membership plan has been activated (i.e., payment is still pending confirmation), you are entitled to a full refund.
If your plan has been activated but you have not yet viewed any member's contact details, you may request a refund within [X days, e.g. 3 days] of activation, subject to a processing fee of [e.g. 0-10%].
Once you have viewed one or more members' contact details under a paid plan, the plan is considered used and is non-refundable, except in cases of technical error on our part.

3. How to Request a Refund

Contact us via the Contact Us page or the payment contact details on the Membership page, including your Matri ID and payment reference. We will review and respond within [e.g. 5-7 business days].

4. Refund Method

Approved refunds are issued to the same bank account/UPI ID the original payment was made from, within [e.g. 7-10 business days] of approval.

5. Non-Refundable Cases

Refunds will not be issued for profiles suspended or removed due to a violation of our Terms & Conditions.

6. Contact